RFQ Module for Shipwaves

The Challenge

The process of requesting new quotes for a shipment is complicated, manual and time consuming. It involves a multi-layered email process of initiating requests through email, tracking prices from each vendor and documenting all the prices in excel sheet. As a result, users find it challenging to requesting new quotes from multiple vendor and there is a need for a simple, hassle-free, and digital solution.

Understanding of the current process

Typically, an employee will initiate request for quote by emailing all vendors through single mail. When vendor replies, they will update excel sheet with the price quoted by the vendor and will negotiate through either email or phone. Finally, they will award contract to a vendor when they are satisfied by the price.

Insights

Based on the research and interviews, we concluded that users want to send time bound request for quotes to multiple vendors at a time and want a solution which can track the prices as well as option to negotiate price with vendors.

User Personas

After analyzing our data, we developed two user personas and scenarios to facilitate clear communication throughout the design process. The two identified archetypes are a senior procurement analyst at a large organization and a small import-export business owner.

Comparative Analysis

To gain industry-wide context on best practices and identify opportunities for competitive advantage, we conducted a survey of two industry competitors. Key design insights gained: Ranking System, Option to Negotiate.

User Flow

User flow is the path taken by prototypical user to complete the task. We made user flows both for the end user as well as vendor.

Wireframes

Based on the above problems identified, we worked towards addressing these pains by coming up with potential solutions.

Solution

We came up with a RFQ module which will allow shippers to create a RFQ and receive quotes from multiple vendors at a time in a time bound manner. They can easily negotiate prices with all vendors. Vendors will be able to see their rank and compete with each other to get their quote approved. This helps shipper in reducing the price for the quote.

Since the introduction of the RFQ Module, 3+ companies have onboarded and started using it.